register blacked out can only see every other line unless I click on it

drmcdade
drmcdade Member ✭✭
edited August 2022 in Reports (Windows)
can only see every other line unless I click on it in new update version r4.10
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  • drmcdade
    drmcdade Member ✭✭
    resetting register defaults does not help
  • igregory
    igregory Member
    I am having the same problem. Started about a month ago; first happened to a couple of investment account registers, but now all registers have every other line blacked out. I have also tried re-setting all defaults and tried resizing my screen resolution, but no joy.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @drmcdade and @igregory

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you both are experiencing this.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    Please let me know how it goes!
    -Quicken Jasmine
  • igregory
    igregory Member
    Jasmine -

    No changes after either Validation or Super Validation. I hate to have to rebuild everything, I have some transactions going back to 1995.
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @igregory,

    I completely understand, thank you for attempting to validate/supervalidate your file, though I do apologize that did not assist you in reaching a resolution. 

    Next, I suggest signing out and then back into your data file. Please follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password 
    Please let me know how it goes!
    -Quicken Jasmine
  • drmcdade
    drmcdade Member ✭✭
    I tried installing on another computer and same problem. I am running it on terminal server off
    window server 2019. That does not seem to be the problem but I am running a very old data file 25 yrs old
  • drmcdade
    drmcdade Member ✭✭
    I repaired mine by arciving the old data and the problem disappearred
  • drmcdade
    drmcdade Member ✭✭
    you have to remove the data from the current file for it to work
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @drmcdade,

    Thank you for coming back to update us. 

    I am glad to hear that you were able to find a resolution. 

    Please do not hesitate to reach out with any further questions or concerns!
    -Quicken Jasmine
This discussion has been closed.