Unable to add Credit Card from Fifth Third

fredbusse

Same issue as previously reported. Both my Checking and Savings accounts at Fifth Third are set up for direct connect download. When I go to "set up", to add a recent Credit Card, both my Checking and Savings accounts show, but no credit card? I contacted Fifth Third about adding my Fifth Third Preferred Mastercard, but rather than answer if this was available, they connected to a "long hold" at Quicken Support.

From the previous discussions earlier in the year, it appears that this problem has never been fixed. Please email me when it is corrected. Thank you.

Quicken Anja

Hello @fredbusse,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you don't mind, I'd like to start off by having you create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to determine whether or not this issue is data file specific.

Follow the steps below to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
6. Select to not use Mobile (if prompted).
7. Click Add Account to try adding the account you were unable to add in your original file.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

fredbusse

I followed your recommendations. Fifth Third only downloaded my checking and savings accounts. Mastercard account is not listed.

Quicken Jared

fredbusse said:

I followed your recommendations. Fifth Third only downloaded my checking and savings accounts. Mastercard account is not listed.

Hello @fredbusse, 

I am sorry to hear about this problem with downloading remaining across data files. Thank you for checking back in with us about the results of these troubleshooting steps.

At this stage, I recommend reaching out to the institution associated with the Fifth Third Mastercard account using the contact information found in the URL that should be located in the screen pictured below. This time, it may be most helpful to request to speak with a 'Tier 2' representative or escalations team, as these personnel would be more familiar with third-party applications, such as Quicken.




I hope that is helpful, and feel free to reach out again anytime with any additional questions or concerns. 

Thank you,

Quicken Jared