Citibank CC-601 - Citibank requires special character in password

harrybriley
harrybriley Quicken Windows Subscription Member ✭✭
edited July 2022 in Errors and Troubleshooting (Windows)
Quicken Windows, subscription version. A long while back, Quicken reported that they could not handle password with special characters. Changed my CitiBank PW and all was happy ... until Citi required me to change PW in which a special character is required ... Now, I get nothing but CC-601 error for both banking and cards for Citi. I re-entered my Citi PW into the Quicken Vault to see if was using the old PW. Same CC-601.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @harrybriley,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-601.

    As stated in the article; you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files and may likely be required to file an escalation.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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