Commerce Bank of Missouri Does not download since 6/13/22 What to Do?

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Paul Keys
Paul Keys Member ✭✭
Quicken will not connect to Commerce Bank of Missouri, last data download was 6/13/22. When connecting an OL-293-A error is received. Bank says no problems connecting with my accounts on their end. Online bill pay is activated, and has been activated all year, the problems began on 6/20/22 and have continued. Quicken Support says contact the bank, which I have done.

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  • Paul Keys
    Paul Keys Member ✭✭
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    OL-293-A Error constantly received when trying to download transactions from Commerce Bank of Missouri.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Paul Keys,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review and follow the error-specific guidance found in this support article regarding error OL-293.

    If the instructions provided in the article fail to resolve this issue, then it will require an escalation to be filed on the financial institution's end as explained at the bottom of the article;
    "If the issue is not resolved after following the steps above, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary."

    Thank you!

    -Quicken Anja
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