5 year old accounts don't reconcile

Question

Hi all, I have been using Quicken for a long time.  Lazy on my part, but I have let the accounts sit without reconciliation - I  have missing and duplicate transactions (downloads are hit and miss for me).  When I do open the reconcile window, the amounts are off.  It offers me to do a balance adjustment which will reconcile it for the moment.  The same thing happens repeatedly.  I get frustrated and give up.  The accounts are so messed up - I am considering starting new accounts as of 1/1/2022 and starting fresh.  I am going to keep them pristine once I get them straightened out! I guess I could go back 5 years and reconcile from scratch.  Ick!  Looking for opinions.

Quicken Anja · Answer

Hello @maryd5566,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you decide to fix the current file by re-reconciling it, then I recommend that you reach out to Quicken Support directly by phone for assistance during phone support's hours of operation. Our phone support agents have the ability to do a live screen share and would be able to assist as a 2nd set of eyes for you to help you throughout that process.

I hope this helps!

[Deleted User] · Answer

@Maryd5566 - your thought of starting fresh as of 1/1/2022 is a good one.