Bank of America download successful, but no transactions downloaded

Lemon1

Hello, I have several BofA accounts (different usernames) that are not updating. There is no error message. It just shows downloads complete, but I know for a fact that there are transactions that are not being downloaded. This started happening in the last week or so. I am using the most up to date Windows Quicken on a Windows 11 laptop. I have tried Reset/Deactivate and Set up again to no avail.

Quicken Jasmine

Hello @Lemon1,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with transactions not downloading.

First, I suggest creating a test file and adding the Bank of America account(s) to see if it produces the same error with transactions not downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

Lemon1

Thank you! No problems in the test file. I made a copy of the original and did Validate and Repair to resolve the issue. I'll see if it works after transaction updates with my bank on Monday. Thanks!

Quicken Jasmine

Hello @Lemon1, 

Thank you for attempting the test file and for running some troubleshooting steps of your own. 

I am looking forward to hearing the results!