Next Payment

Spotteddog

Q. Deluxe R41.10  27.1.41.10  Win 11

Starting just recently when I enter a bill into my checking account registry I have been getting a popup asking me if this "is a payment for...". It gives me a yes or no option. If I click on "no" it just keeps popping up over and over again. The only way I can stop it is to click on "yes".

I have no billing reminders or payments set up.

Thanks

 

Quicken Jasmine

Hello @Spotteddog,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with unwanted pop-up messages. 

First, I suggest signing out and then back into your data file. Please follow the steps below in order to do so.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out 
6. Sign back in using your Quicken ID (email) and password 
   

Please let me know how this goes. 

Quicken Jasmine

Hello @Spotteddog,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with unwanted pop-up messages. 

First, I suggest signing out and then back into your data file. Please follow the steps below in order to do so.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out 
6. Sign back in using your Quicken ID (email) and password 
   

Please let me know how this goes. 

Spotteddog

I followed your instructions. Give me a day or 2 to see if it works.

Thanks

Quicken Jasmine

Hello @Spotteddog,

Thank you for responding and completing those steps. 

I hope this assists you in reaching a resolution. 

I look forward to hearing your response in 1-2 days!

Spotteddog

I tried that and haven't gotten that popup again (yet). Thanks.

Quicken Jasmine

Hello @Spotteddog,

I am glad to hear that we were able to reach a resolution. 

Please do not hesitate to reach out with any further questions or concerns!

Spotteddog

Jasmine,

I ran into the same problem again today. The popup says: "Is this the next scheduled payment, schedule for 0 on 5/16/22". I have to answer "Yes or No".

If I answer No, it just goes into a loop and keeps asking over and over again. If I say "Yes" it accepts my payment and adds another "auto" payment to my bill reminders.

I never had this happen in years before. I think it started after last update.

Quicken Jasmine

Hello @Spotteddog, 

Thank you for reaching back out to explain that you are still experiencing this issue. 

Next, I suggest uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

Please let me know how this goes!