Stuck at "Please enter your password" screen
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jfunk138
Member ✭
It's been a few months since I started Quicken. When I start up, it briefly flashes my Overview screen with all my accounts and then it blanks and shows a login screen. My Username is pre-populated but it's asking for a password. However, I can't enter anything in the password box. Clicking the sign in button just highlights text on the sign-in screen. Tried: restart Quicken, reinstall Quicken, restart computer. Same behavior every time.
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Comments
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Have you tried the suggestions here? https://www.quicken.com/support/blankwhite-registration-screen
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When following the troubleshooting, I get stuck at "Sign out of Quicken" because there is no "Edit" menu on the screen it is showing.
Is there any way to attach a screenshoot in this forum?
I do have a screenshot over on the Reddit forum: https://www.reddit.com/r/quicken/comments/vlyye5/stuck_on_please_enter_your_password_screen/0 -
Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.
If you don't have the Attach Image icon in your Comment block just drag and drop the image file into the Comment block.0 -
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The folks over in Reddit figured this one out... I needed to use TAB to put the cursor in the password box. Once I tabbed to the password box, it works.1
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Glad someone could help you figure it out. My next question would have been: Have you mouse-clicked on the Password field (to activate it)?
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