Not downloading transactions from BANK OF AMERICA

Chris3844

My original Bank of America has no new downloaded transactions past 1/8/2022. Now I have a second account with the correct balance but no transactions before June, 2022.

Quicken Jasmine

Hello @Chris3844,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Bank of America account(s). 

First, I suggest creating a test file and adding the Bank of America account(s) to see if it produces the same error no new transactions downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

gherard

I had a similar problem and found the issue was the use of an exclamation mark (!) in my password. While although I was able to log into my account via web browser and mobile app, apparently the direct connect and/or web express setup would not connect with error CC-503,

After attempting one-step update on a newly created quicken account, a BoA password change page popped up in web browser. I found that, despite (!) not being listed in set of special characters not to be used, I could not create a new password with it. That being the case, I changed my password without special characters and was able to get the web express to work again.