Transactions not downloading from Rockland Federal Credit Union - I have reset my account

Hello - I can't figure out what to do now. My transactions/current balance are not downloading from the bank - it appears to have stopped 6/18. I have reset the link and still nada... help, please!


  • Bank is Rockland Federal Credit Union
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @carolcamille22,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    We will need some additional information in order to better assist you further.

    Are you receiving any specific error code(s) and/or message(s) while trying to connect that you could provide us with here, please?

    Check back and let us know! Thank you.
    -Quicken Anja
  • [Deleted User]
    edited June 2022
    @carolcamille22 - do you get an error code or message when you download?

    Have you tried doing an "Update now" by clicking on the "Gear" icon in the upper right of the account register?

    If that didn't/doesn't work, deactivating and reactivating online services might resolve your issue.

    You would need to deactivate all your accounts at Rockland FCU for the reactivate to work properly.

    In the meantime, you can always go to your online account with the CU and download transactions to keep your account on Quicken up to date.
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Here is the Quicken config -
    Have you tried a manual download from the RFCU online website --> creates a QFX file --> which can be Imported into Quicken.
    11156    11156    11156    Rockland Federal Credit Union   
    1-800-562-7328    ACTIVE

    QWin Deluxe Subscription - sticking with R47.15 - Win10

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