Transactions not downloading from Rockland Federal Credit Union - I have reset my account

Question

Hello - I can't figure out what to do now.  My transactions/current balance are not downloading from the bank - it appears to have stopped 6/18.  I have reset the link and still nada... help, please!

Ps56k2 · Answer

Here is the Quicken config - 
Have you tried a manual download from the RFCU online website --> creates a QFX file --> which can be Imported into Quicken.
11156    11156    11156    Rockland Federal Credit Union    http://www.rfcu.com/    
1-800-562-7328    https://www.rfcu.com/tob/live/usp-core/app/login/consumer    ACTIVE
BANKING,CREDIT&WEB-CONNECT
BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

[Deleted User] · Answer

@carolcamille22 - do you get an error code or message when you download?

Have you tried doing an "Update now" by clicking on the "Gear" icon in the upper right of the account register?

If that didn't/doesn't work, deactivating and reactivating online services might resolve your issue.

https://www.quicken.com/support/deactivate-and-reactivate-online-banking-services-quicken-account

You would need to deactivate all your accounts at Rockland FCU for the reactivate to work properly.

In the meantime, you can always go to your online account with the CU and download transactions to keep your account on Quicken up to date.

Quicken Anja · Answer

Hello @carolcamille22,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

We will need some additional information in order to better assist you further.

Are you receiving any specific error code(s) and/or message(s) while trying to connect that you could provide us with here, please?

Check back and let us know! Thank you.