USAA update "Multifactor authentication failed", "Server communication error"

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EHz
EHz Member
> After not updating my accounts since march, I tried updating my USAA accounts today and got this error.

==========
Multifactor authentication failed
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This connection failed, and will not update:

USAA Federal Savings Bank(*MyUserID*) - Error FDP-101 (CP_SCRIPT_ERROR - A JSONObject text must begin with '{' at 2 [character 3 line 1])


To retry the failed connection, you'll need to start a new update.
==========

> There were many postings of errors updating USAA accounts starting around 2022-04-11, but that problem was supposedly fixed in May.

> Another suggestion with no indication that it worked. :#
https://community.quicken.com/discussion/comment/20275288#Comment_20275288

> One suggestion found was to reauthorize the login.
Quicken > Accounts > Settings > Downloads > Update Login
Re-entered everything (user ID, password, PIN, texted code) and got the following error.

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Server communication error
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Sync Error
Warning
Quicken encountered an error while communicating with our servers.
Try again later. If the error persists, contact Quicken Support.

AGGREGATOR_IN_ERROR (CP_SCRIPT_ERROR:FDP-101)
==========

> Now what? :/
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @EHz,

    Thank you for taking the time to report this issue, though we apologize that you are experiencing this.

    This has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • EHz
    EHz Member
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    Another detail. Trying again to connect, it failed for my checking account saying
    ==========
    Download Error (-32)
    CP_ACCOUNT_NOT_FOUND
    Last attempt: Today - 08:49
    0 new transactions downloaded
    ==========

    But "Account Status" for a credit card with the same bank says for the same time:
    ==========
    Last Connection Successful
    0 new transactions downloaded
    ==========

    Something seems seriously messed up. :(
  • EHz
    EHz Member
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    What worked:
    Quicken > Select account to update from "All Transactions" list on the left
    > Tab: Accounts > Settings > tab: Downloads > Reset Connection
    > this time *clicked the link* to get an Account ID and PIN from my bank.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thanks for the update! Glad to hear you found a solution that worked for you. :)

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.