Why does PNC sometimes double post or doesn't post CC tranactions?

JoJoLew

I've had a terrible problem reconciling my paper stmts from PNC to Quicken. At times the mail checking (Virtual wallet) handles the payments of my CC bills poorly. #1) I have two CC accounts and every month there is either a double posting credit to the CC. If I remove one of the two, it removes the amt entirely from the checking account. #2) Even if I don't go in and remove the second entry, frequently when I reconcile either of the CC accts - I do not see the payment come through on the CC, but there it is on the checking account as an outflow. I enter it as a new entry on the CC side, it posts again to the checking. Quicken says it's PNC and PNC says it's Quicken!

Quicken Anja

Hello @JoJoLew,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you don't mind, I'd like to start off by having you create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to determine whether or not this is caused by an issue within your current data file.

Follow the steps below to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
6. Select to not use Mobile (if prompted).
7. Click Add Account and add the same account you are experiencing this duplicate download issue with.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!