The red flag is on but there are no downloaded transactions to review

Charlie@
Charlie@ Member ✭✭✭
About 2 months ago this began happening on one credit card account (Elan Financial). It appears that the red flag is turned on when a pending transaction is posted to the account, but there is really no transaction downloaded into the account - at least, none that I am able to find. It's a minor annoyance and I expect this has something to do with the changes being made for pending transactions, so I am just wanting to verify that? And if so, is there a timetable for the finished feature? Note: Win 11, QD R41.19

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Charlie@,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Elan Financial account.

    I have located a Support Article that discusses some troubleshooting steps to take when Quicken says there are transactions to review however there are no new transactions. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. 

    I hope this helps!

    -Quicken Jasmine

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  • Charlie@
    Charlie@ Member ✭✭✭
    The "link" above does take me to a different article, and there are 3 links in that article. But none of those 3 links work. In any case I am pretty familiar with the processes in those 3 links (judging from the titles), and I performed what I believe the steps would be, and my file validated with no errors.
    I do not believe that these steps have anything to do with Quicken downloading a pending transaction which subsequently becomes a ghost transaction, but you turn the account flag on anyway.
  • markus1957
    markus1957 SuperUser, Windows Beta Beta
    You are correct that the issue is a result of Quicken having a relatively difficult time implementing the pending transactions feature. Unfortunately, there is not much that can be done other than ignore it until they either give up on it or figure it out.

    Quicken should at least post an announcement alerting users to the issue. Instead, there is a tendency to refer users to support articles that will not be helpful in this situation.
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