Bills & Income Crashes Quicken

System
System Member admin
edited August 2022 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Error Message - "there is no need to use a minus sign...,".

Comments

  • Gary Norton
    Gary Norton Quicken Windows Subscription Member ✭✭✭
    Bills and Income crashes Quicken Premier on windows 11 System frequently, like every day I am on version R41.19 
    Quicken Premier 2019 R22.12 V27.1.22.12 - Windows 10 Pro V1903 OS Build 18995.1 - Quicken user since Windows 98.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Gary Norton,

    Thank you for taking the time to visit the Community to report this problem, though we apologize that you are experiencing this

    We have seen that some users who are using Carbonite or another form of online/cloud-based backup service are experiencing slowness, freezing, or crashing with the Bills and Income tab. 

    If you do use Carbonite or another cloud-based backup tool, please try disabling this, ensure that your data is being stored locally (C: Drive), and see if this resolves the issue.

    Thank you!

    -Quicken Anja
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  • vgrayr
    vgrayr Quicken Windows Subscription Member ✭✭
    I have been having the same issue and I am not using Carbonite backup. Bills & Income crashes Quicken Premier (Windows) every time.
  • Quicken Jared
    Quicken Jared Quicken Mac Subscription Alumni ✭✭✭✭
    vgrayr said:
    I have been having the same issue and I am not using Carbonite backup. Bills & Income crashes Quicken Premier (Windows) every time.
    Hello @vgrayr, 

    I do apologize that you seem to be affected by this issue, as well. Thank you for looking to the Quicken Community for assistance.

    First, where is your current active data file located? You can check this anytime by navigating to File > Show this file on my computer in the upper menu at the top of the screen. 

    Also, have you tried restarting your computer after this happens? You may additionally try uninstalling the Quicken software using the steps listed in this Support Article, then deleting Quicken from the Program Files (x86) folder. You may then reinstall the software after following those steps using the steps listed here.

    I look forward to hearing more from you. 

    Thank you,

    Quicken Jared 
  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
    Note there is another thread with other people having the same problem:
    https://community.quicken.com/discussion/7916128/quicken-consistently-crashes-when-scrolling-thru-bills-income-tab
    Signature:
    This is my website: http://www.quicknperlwiz.com/
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