Quicken Consistently Crashes When Scrolling Thru Bills & Income Tab

markus1957

Resurrecting this issue because previous discussions have been closed without resolution. I have over 80 manual reminders scheduled to assist in accurately projecting cash balances. Nearly always while scrolling thru the list it will crash; sometimes it waits to crash until clicking on a specific reminder to edit.

The old Manage Bill & Income Reminders pop-up window from the Tools menu works without issue. It is only the relatively new UI in the Tab that crashes.

Clean re-installs, validations, File Copy have no impact. I suspect the number of reminders is significant because the window scrolling is jerky once getting to bottom of the window.

A Bugsplat error report window is generated after the crash. The Windows event log spawns the following .NET Runtime exception error-

Application: qw.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ArgumentOutOfRangeException at System.Windows.Threading.DispatcherTimer.set_Interval(System.TimeSpan) at System.Windows.Controls.PopupControlService.ShowToolTip(System.Windows.DependencyObject, Boolean) at System.Windows.Controls.PopupControlService.PromotePendingToolTipToCurrent(TriggerAction) at System.Windows.Controls.PopupControlService+<>c__DisplayClass15_0.<BeginShowToolTip>b__0(System.Object, System.EventArgs) at System.Windows.Threading.DispatcherTimer.FireTick(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object) at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at <Module>._WinMainCRTStartup() 

GeoffG

When I initially viewed this tab, all was fine. Once a changed to other views (stacked or calendar) I too was greeted with crashes so it would not seem to be data related.

Sherlock

For what it may be worth, we have 92 manual reminders and do not have any crashes while using the Bills, Income & Transfers view using R41.19 on Windows 10 Home 21H2.

Chris_QPW

We only have 20 reminders and as such barely have to scroll, and don't see this problem.  But then again, I had to go to that screen to just as a test since I never go there for my own use.  I always just us Ctrl+J to go to the old list.

I notice in the crash dump that what is actually in the tool tip code and has an out-of-range error in one of its arguments.

The tool tip are those little messages that popup when you hover over some control.

markus1957

FWIW, some time ago I disabled the .NET 3.5 features in Win 10 and now 11. Just wondering if maybe some old Quicken code is not quite backwards compatible with .NET 4.8 in current Win10/11 installs. @Sherlock, do you have the .NET 3.5 feature enabled?

The tool tip comment makes sense for the error log posted as I was about to click edit on a reminder. Other times it just seems to crash when scrolling.

Sherlock

markus1957 said:

FWIW, some time ago I disabled the .NET 3.5 features in Win 10 and now 11. Just wondering if maybe some old Quicken code is not quite backwards compatible with .NET 4.8 in current Win10/11 installs. @Sherlock, do you have the .NET 3.5 feature enabled?

The tool tip comment makes sense for the error log posted as I was about to click edit on a reminder. Other times it just seems to crash when scrolling.

Affirmative:

[Deleted User]

I don't have .Net 3.5 enabled and I don't have any issues with crashes or performance with the Bills & Income tab.  I have 79 Bills.  To test, I scrolled up and down the bill & income list and randomly went in and out of reminders without any issues.  I did this for both in the "old" and "new" lists.

markus1957

@Damian Do you have Bills & Income combined in the tab?

[Deleted User]

@markus1957 - Yes I do.  I have never had them separated since the option to combine them was restored.

Chris_QPW

I would expect a completely different kind of error if Quicken called .Net 3.5 and it wasn't installed.

For what it worth I don't have .Net 3.5 installed and I will point this out in your stack dump:
Application: qw.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception.

GeoffG

@Damian so what happens when you select and explore the other options? I did not experience any crashes until I selected each of these.

[Deleted User]

@geoffg - I changed views, both in the "old" and "new" lists and it works just fine for me.  No issues with crashes or performance.  I even randomly selected different views, due dates, and bill type, and still no issues with crashing or performance.

markus1957

Investigating this a little further, it seems the error is more prone to occur if after opening Quicken and navigating around tabs other than Bills & Income, performing an OSU, opening an account register, but then later going to Bills & Income tab for the first time in the session. It is then I notice the clunky scrolling behavior and crash if trying to select from one of the pull-down menu options in the screen.

If I immediately go to the Bills & Income tab after opening Quicken and scroll/navigate around the Bills & Income view, it seems to behave for the remainder of the session even after navigating other tabs/registers and then returning to Bills & Income. Behaving like a memory leak or some other exhaustion of resources.

markus1957

I may have stumbled into a fix. I have turned off .NET advanced features in Windows. I found a .NET repair tool from Microsoft and ran it. Also turned on animation in Quicken preferences. Since then, I have not crashed Bills & Income tab. I'm guessing it was the repair tool.
Repair the .NET Framework - .NET Framework | Microsoft Docs

GeoffG

@markus1957 well done! I implemented your suggested fixes and put Bills & Income through a rigorous stress test. No crashing.