cc-502 with flagstar bank

mvashi

I have not been able to add my Flagstar Bank Mortgage account. Please help.

Quicken Jared

mvashi said:

I have not been able to add my Flagstar Bank Mortgage account. Please help.

Hello @mvashi, 

I am sorry to hear about this issue with the CC-502 error message and online banking services. Thank you for drawing our attention to this problem here on the Quicken Community.

When did this issue begin? Also, save a backup by going to File > Copy or Backup File... in the upper menu at the top of the screen while Quicken is open, then try the steps listed in the Support Article linked here. 

I hope to hear back from you about how this worked, should you have the opportunity to check back in with us.

Thank you,

Quicken Jared 

mvashi

It has been the case since I purchased the Quien. I can not add the following banks:

1. Flagstar Bank Mortgage
2. Acorn
3. Welthfront

Thank You.

Quicken Anja

Hello @mvashi,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

mvashi said:

It has been the case since I purchased the Quien. I can not add the following banks:

1. Flagstar Bank Mortgage
2. Acorn
3. Welthfront

Thank You.

For clarification; are you receiving error CC-502 for all 3 of these banks? And when you say "add", are you trying to add new accounts for all 3 of them?

Check back and let us know! Thank you.

mvashi

Flagstart Mortgage Bank
Error Code: CC-502
Message: Quicken can't add this account because the flagstar bank mortgage website is temporarily unavailable. Please try again in few hours.
Note: I have been getting this message for last 4 days.

Acorns
Error Code: CC-501
Message: We apologize for the inconvenience, but we are unable to connect to Quicken Server at this time. Do not contact Acorn for assistance. They cannot fix this problem. Please tr gain in few hours.
Note: I have been getting this message for last 4 days.

Wealthfront
Error Code: CC-503
Message: We can't add this account because Wealthfront Inc is telling us that your login is incorrect.
Note: I have used the same login information to access the Welthfront account on their website.

Please guide. This is frustrating.

Thank You.

Quicken Jared

mvashi said:

Flagstart Mortgage Bank
Error Code: CC-502
Message: Quicken can't add this account because the flagstar bank mortgage website is temporarily unavailable. Please try again in few hours.
Note: I have been getting this message for last 4 days.

Acorns
Error Code: CC-501
Message: We apologize for the inconvenience, but we are unable to connect to Quicken Server at this time. Do not contact Acorn for assistance. They cannot fix this problem. Please tr gain in few hours.
Note: I have been getting this message for last 4 days.

Wealthfront
Error Code: CC-503
Message: We can't add this account because Wealthfront Inc is telling us that your login is incorrect.
Note: I have used the same login information to access the Welthfront account on their website.

Please guide. This is frustrating.

Thank You.

Hello @mvashi, 

I am so sorry for these ongoing problems with the CC errors and online banking services. Thank you for continuing to follow up with us about this.

Regarding the CC-503 error with Wealthfront, have you attempted these steps in order (be sure to save a backup first by navigating to File > Copy or Backup File... in the upper menu at the top of the screen)?

Step One: Verify your bank login information

1. Type your password/PIN into a text application, such as Notepad, WordPad, or other text/word application. 

Note: This is a way of confirming you don't have typographical errors in this field.  

1. Highlight the "confirmed" password and then copy it (Ctrl + C) and paste it (Ctrl + V) into the appropriate fields in Quicken.

Step Two: Verify your bank login at the bank's website

1. Go to your bank's website and use your credentials to log in to the bank's website.
2. Confirm that you're able to log in to the bank's website with the expected username and password.

Please note, Quicken has a 16-character limit for bank passwords. If your bank password is longer than 16 characters, it will need to be shortened.

Step Three: Update your password(s) in Quicken

1. Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords.
2. Click on the account in the Password Vault.
3. Choose Delete Password for the account.
4. Complete a One Step Update, you will be prompted to enter the password manually.
5. Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field.
6. Click Update Now.

If the login ID or username also needs to be changed:

1. Choose Tools > Account List.
2. Click the Edit button next to the account you want to change the login ID for.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate, and then click Yes to deactivate online services.
5. Click Yes again, if necessary, to confirm your choice.
6. Repeat these steps to deactivate all accounts at this same bank.
7. Return to the Online Services tab, and click Set up Now for each account you've deactivated.
8. Enter the correct login ID and follow the on-screen prompts to activate your account.

You can read more about these instructions in the Support Article listed here.

Regarding the CC-501 error message Acorns and the CC-502 error with Flagstar, I recommend reaching out to Quicken Support using the link provided here.

I hope that is helpful, and I look forward to hearing more from you about this. 

Thank you,   

Quicken Jared 

mvashi

This is not helpful.

I can't even add the accounts.