My old credit union merged with Kinecta in November 2021. From then until mid-May 2022, I had no issues syncing my accounts with Quicken.
Since mid-May, however, my Quicken has been unable to sync with Kinecta (all of my other accounts are syncing just fine). I have tried all permutations of the following (in multiple bouts over several weeks) -- nothing works to get me connected:
-- quick connect vs direct connect
-- username vs member id number vs SSN
-- original password (with special characters) vs letters-and-numbers-only password
-- original file vs new file
Depending on the combo, I get either no response (off into a black hole), or more usually CC-502 "connection problem" (attempting quick connect) or OL-297-A "unable to establish an internet connection" (with direct connect).
I have spoken and written to Kinecta -- they say it's a Quicken issue. I'm fairly certain (having gone through this before) that the problem is on the bank/Kinecta end.
What log files or other information can I give Kinecta to make them understand that the issue is on the Kinecta end? Is there some way to escalate through Quicken -- for example, is there someone at Quicken who is the "rep" for Kinecta (and how do I get in touch with that person, or ask them to get in touch with me)?
Any other hints or tricks to try?
(Note that downloading QIF files is not a viable option because it only contains 2-digit years, which Quicken interprets as 1922 -- not very helpful.
)
@kbrawner64 and
@AZCoder1959, I'm tagging you because it looks like you have also had issues, hoping you can point me in the right direction.....
-- mmd
