Chase 2-factor authorization flakey.

Question

Quicken repeatedly shows the popup box for two-factor authorization multiple times even though I select EMAIL each time as my choice. After 2 - 3 tries it finally shows the Enter Code pop-up. Is this a known glitch?

Quicken Anja · Answer

Hello @Tominator,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this and for not having received a response yet.

Before you begin any troubleshooting, please save a backup of your data file first (just in case). Then, could you please try deactivating the account(s) experiencing this issue and then reactivating through Add Account (not through Set Up Now)?

Please, follow the steps found in this support article to deactivate. Once deactivated, to reactivate through Add Account, navigate to Tools > Add Account..., search for your Financial Institution name and follow the prompts to connect. Once your account(s) have been found, be sure to link them to the existing account(s) you have already set up in Quicken.

I hope this helps!