credit monitoring alert - when there is none

laura

Quicken seems to have a bug that has been a problem for over two years. Which is, sending users an email that says "you have a new Credit Alert" when in fact there is no new alert that the user would need to review.

See prior e.g. https://community.quicken.com/discussion/comment/20053829#Comment_20053829, https://community.quicken.com/discussion/comment/20155159#Comment_20155159, https://community.quicken.com/discussion/7876332/getting-credit-alert-emails-but-no-credit-alert-in-quicken, and https://community.quicken.com/discussion/7892867/credit-alerts

Quicken Jared

laura said:

Quicken seems to have a bug that has been a problem for over two years. Which is, sending users an email that says "you have a new Credit Alert" when in fact there is no new alert that the user would need to review.

See prior e.g. https://community.quicken.com/discussion/comment/20053829#Comment_20053829, https://community.quicken.com/discussion/comment/20155159#Comment_20155159, https://community.quicken.com/discussion/7876332/getting-credit-alert-emails-but-no-credit-alert-in-quicken, and https://community.quicken.com/discussion/7892867/credit-alerts

Hello @laura,   

I am sorry about these issues with Credit Alerts. Thank you for bringing this subject up for discussion here on the Quicken Community.

Just so I am clear, which troubleshooting steps have you taken thus far, if you are noticing this issue? Also, are you noticing any Internal Server Error messages when trying to access your Credit Score within Quicken? 

Save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen then proceed through the steps below, as listed:

1. Go to Edit > Preferences > Quicken ID & Cloud Accounts  

2. Click sign in as a different user  

3. Type "yes" to sign out  

4. Sign back in using your existing Quicken ID  

Do you notice any changes after checking your Credit Alerts following these steps?

I look forward to your response.

Thank you,

Quicken Jared