PayPal Credit Card

Fabiana Rivarola

Hi. I can't connect my credit card.
Only I have access to my cash account.
I only have a unique user name and password for both accounts...
any suggestions???? Thanks

Quicken Jasmine

Hello @Fabiana Rivarola,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your PayPal account(s). 

First, I suggest creating a test file and attempting to add the account(s) to see if your PayPal credit card can be found by Quicken. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

Fabiana Rivarola

Hi Jasmine
I did it
and is the same. only have my checking account.

UKR

PayPal has 2 separate entries, one "PayPal" and one "PayPal Credit, Mastercard & Crypto".
Have you tried the other entry for your credit card?

Fabiana Rivarola

Hello
Yes I tried and didn't work

UKR

Fabiana Rivarola said:

Hello
Yes I tried and didn't work

Please provide more details.

What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx)  are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
Does this problem occur when you run One Step Update from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?