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Renewal completed in June, today downloads fail with subscription expired message

AMP61

My Canadian subscription renewed at the beginning of June and when I go into the subscriptions, it shows that my renewal isn't until June 2023.
This morning when I attempted up update the market numbers, I received the "Membership Expired" message.
Any suggestions on how to correct this?

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QWIN - Canada

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Accepted answers

Quicken Anja

Hello @AMP61,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

All comments

Quicken Anja

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

AMP61

Hi Anja, I did the backup and then restarted Quicken, it asked me to log in again, when I did the app fully opened, so I tried the "Update" and this time it worked.

Quicken Anja

Thanks for the update! Glad to hear the issue is resolved now.