cloud sync fails with HTTP-400 error

Question

running ver R42.8 quicken premier. this feature has worked for a couple of years and now stopped. Tried resetting cloud data. it did the reset but still shows the same error when trying to sync. Account downloads work fine from multiple financial institutions. and securities pricing download is working.

Quicken Anja · Answer

Hello @mcgill,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Since, unfortunately, resetting the cloud has failed to resolve this so far; next, I suggest you try manually resetting your cloud data by creating a test file and deleting your cloud account from that test file. After that, you would attempt to resync your main data file which should then create a new cloud account (this does not affect your data saved within that data file).

First, please proceed to save a backup (just in case). From there, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.* Go to Edit
* Preferences
* Quicken ID & Cloud Accounts
* Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
* Select the Cloud Account Name used for your main data file and click Delete
* Type Yes and click Delete

After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files").

Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

I hope this helps!