Unable to open old file after changing Quicken ID

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Sam@Toronto
Sam@Toronto Member ✭✭
edited August 2022 in Signing in, Passwords, and Activation (Windows)
Hi I've just changed my Quicken ID to a different email address. I'm able to log on to Quicken.com with new ID with no issue. But when I open Quicken and try to enter my new ID and password, it keeps saying my credential is incorrect. I've used forget password link to change the password successfully. Still when opening my Quicken it won't access my new ID and PW. Please help!

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  • splasher
    splasher SuperUser ✭✭✭✭✭
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    You need to go to Edit->Preferences->Quicken Id and click on "log on as different user" so that the desktop software is aware of the Id change.

    -splasher using Q continuously since 1996
    - Subscription Quicken - Win11 and QW2013 - Win11
    -Questions? Check out the Quicken Windows FAQ list

  • Sam@Toronto
    Sam@Toronto Member ✭✭
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    Hi splasher, I can't get pass the prompt for ID and password. Unable to get to the regular screen that let me go to Preferences.
  • Sam@Toronto
    Sam@Toronto Member ✭✭
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    Hooray! Problem solved. I used the Chat support line and was advised my account was locked. Following the advice the support person provided, after waiting overnight, it is now working. I'm now able to access my file using my new Quicken ID
  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    @Sam@Toronto  Are you actually running Q Canada?  If so, you or I can ask a Mod to move this thread to the QCan forum.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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