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Citibank stopped downloading

Right after I renewed my subscription, I was able to download transactions from Citibank. But then it stopped on July 12. I tried to reset, de-activate and re-activate. It appears the Saving account is downloading but not checking or credit card.

I recalled there is a setting on Citibank website But it's no longer there.

Let me not to ask why things are broken again. But how can I get it working again?



  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @Howard Hoffman,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with CitiBank. 

    Are you receiving any error messages or codes when attempting to perform a One Step Update or an individual account update?

    We do currently have two Active Alerts regarding online banking errors with CitiBank which could be attributed to the issues that you are experiencing. You may follow this link and this link to access those alerts where you may bookmark the alert in order to remain up to date on any new information, resolutions, or ETAs that may occur.

    I hope this helps and I apologize for any inconvenience that this may cause.
    -Quicken Jasmine
  • jenacass
    jenacass Member
    As of July 24, still not able to update Citibank cards or transactions. I attempted to use the recommendation to "allow desktop apps" on the Citibank side. That did not work either. All the links recommended take me to other posts with the same issue.

    Please get this resolved.
This discussion has been closed.