Chase - checking accounts getting updated, but credit cards are not.

Dan

I noticed in the last week that credit card accounts from Chase are not receiving new transactions. I was originally using Direct Connect, but switched to Express Web Connect and am still seeing the same results.

Quicken Jasmine

Hello @Dan, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Chase account(s).

What version of Quicken are you running? You can see this by navigating to Help > About Quicken. Do you receive any error messages or codes when performing a One Step Update or an individual account update?

First, I suggest creating a test file and adding the Chase Bank account(s) to see if it produces the same error with credit card accounts not downloading transactions. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

Dan

I may have resolved this with a backup, deactivating the accounts, and setting them up again. I will reply if I continue to have issues in the next couple of days.

Quicken Jasmine

Hello @Dan, 

Thanks for coming back to update me! I am happy to hear that you were able to reach a resolution. 

I look forward to hearing from you to see if the resolution is permanent!