Why do I ALWAYS get asked for quicken.com password when One-Step-Updating?

sackboydad Member ✭✭
I have been using quicken like literally forever..... I think I had the NationsBank version in the early 1990's.

The last couple of months, I have to dig up my quicken.com password EVERY SINGLE TIME I go to one-step update. This is, of course, in addition to the vault password.

THIS IS SOOOOOOOOO ANNOYING. the password isn't "Doggie123", it's a strong, long password that I have to go into the darn password manager to get -- did I mention EVERY SINGLE TIME.

Any idea of why this is happening?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @sackboydad,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)
    Keep in mind that the sign-in pop-up dialog may continuously keep popping back up throughout this process, in which case you will need to continue closing it each time it pops up (no need to attempt signing in when it pops up, just close it) until you reach the full sign-in screen.

    I hope this helps!
    -Quicken Anja
  • sackboydad
    sackboydad Member ✭✭
    Anja, thank you for your reply. I did exactly that and it worked. once. Is your security/password verifier sensible to any changes that cause it to ask for a password? This morning it asked again. I tell it to update and before it even asks for the vault password, it hits me with QuickenID password.

    So two areas to consider in your answer:

    1) I am forced to use Parallels on my Mac to run Quicken because Quicken will not give us Home and Business on the Mac natively :-). I run lots of stuff on parallels so I'm not relatively sure it's the problem.

    2) I share the quicken file between two computers. The quicken files are stored on a OneDrive account. Sometimes the file is open on one computer, sometimes the other. Never, ever, ever together. And, they're never opened until the files have been locally synchronized (in other words, the file is fully uploaded to OneDrive and downloaded to the other computer before it's opened).
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Just guessing, but it could be that Quicken is now sensitive to changes in your IP address which, in turn, makes it want to verify that it is really you, who is accessing Quicken and not some hacker.
    Try keeping Quicken restricted to one computer for a while and see if that improves matters.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited July 2022
    @sackboydad Thank you for your response. 

    In addition to what UKR advised, I'd also like to point out that since you have your data file saved in a OneDrive location (online cloud-based drive), we do strongly advise against doing so and storing your data file on your local hard drive. Cloud-based drives have been known to cause data damage and/or file corruption when running them from a cloud-based location.

    Please, refer to this support article for more information. Also, please keep in mind that while the article does reference DropBox specifically, the content of the article applies to all cloud-based services. 

    I hope this helps! 
    -Quicken Anja
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