Installed R42.19 Build 27.1.42.19 and now can't sign in

nhollingshad
nhollingshad Quicken Windows Subscription Member
edited September 2022 in Errors and Troubleshooting (Windows)
After installation, when I opened Quicken it asked for my Quicken ID and password. It would not accept my password, and asked me to change it. I did so, and again got the Invalid Credentials message. Help!

Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @nhollingshad, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Could you please clarify whether you are working with your Quicken application within the United States or if you are overseas? 

    Looking forward to hearing your response.

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Ovalrock
    Ovalrock Quicken Windows Other Member
    I am in the UK and, an hour ago, I installed Home, Business and Rental; version R42.21, build 27.1.42.21. As with the user above, I changed my password (without success) then changed it back to the original. I am using the same credentials in the application as for the website, which works. Any suggestions?
  • mshiggins
    mshiggins Quicken Windows 2017 SuperUser ✭✭✭✭✭
    @Ovalrock you’ll want to have a look at this discussion regarding the invalid credentials error:

    https://community.quicken.com/discussion/7915219/invalid-credentials-when-using-quicken-outside-of-us

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

This discussion has been closed.

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