Unable to connect to bank when downloading transactions, OL-394-A error

kenw100
kenw100 Quicken Windows Other Member ✭✭
edited August 2022 in Download, Add/Update Accounts (Windows)
I cannot connect to my bank when I try to download transactions. I receive a OL-394-A error. I suspect it has to do with two factor authentication. My bank has implemented this recently, and I suspect, but am not certain, this has caused the problem. I'm able to sign in to my account directly in the website. The bank has been no help and solving this issue.
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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @kenw100,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Could you please clarify which financial institution that you are experiencing this error with? What is the connection method with this bank? You can see the connection method by navigating to Tools > Account List. 

    I look forward to hearing your response!

    -Quicken Jasmine

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