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Fidelity NetBenefits - HTTP-500

dthea1

As of this morning (July 27, 2022) this error has been reoccurring when trying to update account info from Fidelity Net Benefits. Have tried the prior suggested solution, deactivating all Fidelity account and reactivating - to no avail.

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Accepted answers

Quicken Anja

Hello All,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

All comments

crashmeister3

Ditto. I tried re-linking but it did not work!

nothingclever

same issue for me. unable to connect with HTTP-500 error.

Fxtrudel

Hello, automatic updates for Fidelity Net Benefits stopped working a few days ago. I have disconnected and reconnected the account (www.401k.com) but I am getting the message "Quicken canot communicate with Fidelity Net Benefits". I can access the site without any problems from the web. Thanks.

Quicken Anja

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience in the meantime! Thank you.

yobyot

Here, too.

[Removed - Speculation/Inaccurate/Rant]

Error from ErrorLog.txt:

<QError: 0x60000af23a70> (entity: QError; id: 0x96727772efd169ce <x-coredata://90B31797-A616-4BB3-8DD0-26D43C2EDA45/QError/p1385>; data: {
account = "0x967277724ef169ee <x-coredata://90B31797-A616-4BB3-8DD0-26D43C2EDA45/Account/p96>";
creationTimestamp = "2022-07-28 15:39:48 +0000";
customInformation = nil;
customInformationJSON = nil;
dataSource = nil;
deletionCount = 0;
errorCode = 500;
errorDescription = "HTTP-500 Error from Fidelity NetBenefits";
errorDomain = "OFX:Session";
errorStatus = 0;
financialInstitution = "0x96727772435169be <x-coredata://90B31797-A616-4BB3-8DD0-26D43C2EDA45/FinancialInstitution/p13>";
guid = "8055EDC7-783C-4369-BD19-A78FB4F21F3F";
modificationTimestamp = "2022-07-28 15:39:48 +0000";
quickenId = 1385;
recoverySuggestion = nil;
severityLevel = 0;
subClassName = nil;
syncID = nil;
transaction = nil;
})

MrMartinD

Same issue here for all of my Fidelity accounts (they all use the same logon). Still ongoing as of 5pm Eastern on July 28

dhammabob

Adding my name, issue started few days ago and it's still a problem as of this comment. Resetting the connection failed to connect.

pgavon

I am having the same problem for the last couple of days.... Unable to connect as of 7:15pm on July 28th.

MrMartinD

Resetting my accounts did not help

PQuincy

It's erratic. NetBenefits _usually_ returns a 500 error, but works occasionally. This morning, ALL of my Fidelity accounts gave a 500 error, but most resolved on retry. So it's not an absolute block, but some kind of connection problem that is intermittent.

dthea1

Its now 48 hours later (5pm EST, July 29.2022) and this issue remains unresolved.

crashmeister3

It does work on some occasions. I have auto updates that run twice a day. Very inconsistent.

Quicken Anja

dthea1

Seems to be resolved as of this morning (9am EST, July 30, 2022).
Thanks, Quicken Anja!