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Fidelity NetBenefits OL-293-A Error after update to to R42.19

gpounders@

My other fidelity accounts have no problem downloading, but this week I started getting this error message connecting to netbenfits. It seems to correspond to my update to R42.19 version. I am on the line with fidelity support but no luck yet. I am sure it will get passed to 2nd level support. Anyone else see this problem

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Quicken Anja

Hello @gpounders@,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

This is a known issue that has been escalated internally, though we do not have an ETA on resolution. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

gpounders@

It appears the account number on the fidelity side has changed. Now that I have changed the account number it appears to download correctly but I still get the error OL-301-A

jr_ece

I was getting a Fidelity Netbenefits issue last week with R42.8. I just run the account updater and had no issue (still on R42.8) with Netbenefits. Thankfully I'm getting prompted to install R42.19 so will hold off on it (R42.8 auto launched without prompts when it was released).