R42.19 Update - causes WAIT when click an account to get to holdings.

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hsu888
hsu888 Member ✭✭
edited September 2022 in Download, Add/Update Accounts (Windows)
In the past, I never had issues with any Quicken updates. This new version R42.19 seems to cause a wait circle forever when I click an account to get to holdings. The only means to get out of the wait is to close Quicken, which my Windows 11 records as Quicken crashed. I then have to use the Mondo patch to get back to normal operations. I have done this process multiple times (R42.19 update then Mondo patch). I'm really not sure why this is happening and hope there will be a fix soon. Thank you. :(

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @hsu888,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!

    -Quicken Anja
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  • hsu888
    hsu888 Member ✭✭
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    Thanks! That did the trick though I'm not sure how the file got corrupted in the updates. :)
  • hsu888
    hsu888 Member ✭✭
    edited August 2022
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    Well, I guess I spoke too soon. After performing the uninstall and install everything seems to work fine. This morning, another update was done (to R42.21, Build 27.1.42.21 and the incident is occuring again when I click my E*Trade to get to holdings, the circle wait of death happened again. Again, well over 20 years of usage I never had this type of problem and it's getting annoying.
  • hsu888
    hsu888 Member ✭✭
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    Another update, the same issue is reoccurring and I had to install the latest Mondo patch to resolve. Per Quicken Anja's advice, I proceeded with the uninstall, wipe out the Quicken directory, reinstall twice and the same result happened, thus the Mondo patch. I'm not sure what's going on but clearly there is a slight issue with the updates. It is causing unintended consequences.
  • Quicken Anja
    Quicken Anja Moderator mod
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    Thank you for following up, though I am sorry to hear that the issues have resurfaced.

    Next, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • hsu888
    hsu888 Member ✭✭
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    Thank you Anja. This seems to be working now and hopefully will stay that way.
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