Victory Capital Connecting But Not Downloading Transactions

zrickmond

I have several 529 accounts with Victory Capital Management (VCM) that I'd like to bring into Quicken. Quicken is able to establish connectivity to VCM and recognize the accounts; however, it is not able to download any transactions. I've tried deleting the accounts and starting over but achieve the same result. Is anyone else having this issue?

Quicken Jasmine

Hello @zrickmond, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your accounts not downloading transactions. 

First, I suggest creating a test file and adding the Victory Capital accounts to see if transactions download. You can create a test file by navigating to File > New > Start from Scratch. Please keep in mind that it is recommended to save a backup before proceeding with any troubleshooting steps (just in case). 

Please let me know how this goes!

zrickmond

Hi, Jasmine - no unfortunately that didn't work. I received the same result (connection made, accounts detected but no transactions downloaded).

Dan the Mac User

I'm having this same problem. VC seems to connect fine, and my IRAs are showing correctly. The 529s show they are connected but transactions and values are not listed.

I'm hoping there's a fix for this.

Quicken Jasmine

Hello @zrickmond and @Dan the Mac User,

Thank you for attempting the test file and for joining this thread to share that you are also experiencing this issue. 

Due to this issue with transactions not downloading in both the main file and the test file, I suggest reaching out to Victory Capital for further support. It is recommended to request to speak to a tier 2 agent or a supervisor as they are generally more familiar with third-party applications such as Quicken!

I hope this helps!