Unable to contact the server...

RickQuick

Used Quicken yesterday. Had to log into the server which happens every now and then. Today, asking again, but when I log in it says it cannot contact the server and to try in one hour. What's going on, Quicken? Userid and password are fine, I can log onto the Quicken website (not the forum, the website) with it just fine.

Quicken Anja

Hello @RickQuick,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)
   

Keep in mind that the sign-in pop-up dialog may continuously keep popping back up throughout this process, in which case you will need to continue closing it each time it pops up until you reach the full sign-in screen.

I hope this helps!

RickQuick

Doesn't help, since I can't navigate to anything since it won't let me get into Quicken... File pops up, screen immediately changes to quicken ID screen. It's not a pop-up.

RickQuick

Tech support had me reinstall Quicken, and also validate file. Nothing.

Quicken Anja

Thank you for your response and clarification.

RickQuick said:

Doesn't help, since I can't navigate to anything since it won't let me get into Quicken... File pops up, screen immediately changes to quicken ID screen. It's not a pop-up.

In the sign-in screen, does it give you the option to click on Create a new ID or Sign in with a different Quicken ID at the bottom of the sign-in screen (underneath "Having problems with your Quicken ID?") as shown in the example below?



If that option is there, go ahead and click on it. You should then be prompted to type "Yes" and click Sign Out.

After that, you should then be taken back to the sign-in screen again (the bottom "Having problems..." section should now no longer show), and you should now be able to sign in successfully.

Let us know how it goes!

RickQuick

Resolved. A communication protocol in Windows 10 was changed yesterday at the request of an email provider. Quicken didn't like that. Removing that protocol resolved the situation. Support agent and I tested Quicken on another computer, and that worked. Then I mentioned the protocol change yesterday. I renamed the protocol change and Quicken worked fine.

Quicken Anja

Thanks for the update! Glad to hear the issue has been resolved.