Does not show payee list on the mobile iOS device

Murad Ali Murad

Have more than on set of accounts. All accounts sync properly and can be accessed through iOS device except one set of accounts where on the mobile device does not show the list of payees. Therefore the syncing is never completed. Tried to enable adding the list of payees but have not been successful

Quicken Anja

Hello @Murad Ali Murad,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

First, please save a backup prior to performing any troubleshooting steps (just in case).

To start with, I suggest that you please try to reset the cloud again by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable). 

1. Sign out of your Quicken Mobile app
2. Navigate to the Quicken dropdown menu 
3. Preferences... 
4. Mobile, Web & Alerts
5. Use the toggle button on the left to turn Sync OFF 
6. Click Disable Sync
7. Navigate to Connected Services
8. Click Reset (click Reset again on the pop-up box)
9. Once the Reset completes, navigate back to Mobile, Web & Alerts
10. Use the toggle button on the left to turn Sync ON
11. Click Enable Sync

Once that is done, go back to Mobile, Web & Alerts > Accounts to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on the Quicken Mobile app, and see if the issue still continues to persist.

I hope this helps!

Murad Ali Murad

Thank you for your suggestion which I had tried before and I tried once again after receiving your comment. It did not change anything and still the payee list does not show on iOS mobile device and the syncing is not completed. Could it be that there is a limit on the number of payees? If not there must be something else is causing this.

Quicken Anja

Thank you for following up.

Next, I suggest manually resetting the cloud account instead.

To do this, first, save a backup (just in case). Sign out of the mobile app. Then, follow the instructions provided below to remove the cloud account from your main data file (this does not affect your data saved with your file).

1. Navigate to the Quicken dropdown menu
2. Preferences...
3. Mobile, Sync & Alerts and use the toggle button on the left to turn Sync OFF
4. Click Disable Sync
5. Close Preferences
   
6. Open a different data file, or if you don't have a second data file to open, then create a temporary new data file (click here to view instructions under To create a new data file).
7. Once you've opened a different data file, navigate back to Quicken
8. Preferences...
9. Connected Services
10. Click on See all cloud accounts 
11. Select the cloud account name from your original file
12. Click the minus-sign (-) in the bottom left corner
13. On the pop-up screen, click Delete Cloud Account
14. Switch back to your original data file (click here to view instructions, scroll down to Switching between data files)
15. Once you've returned to your original data file, navigate back to Quicken
16. Preferences...
17. Mobile, Sync & Alerts and use the toggle button on the left to turn Sync ON
18. Click Enable Sync

Once the sync completes, sign back in to check and see if this resolved the issue. You can then also delete the new file you previously created as well as its cloud account (if applicable).

Let us know how it goes!

Murad Ali Murad

Thank you for your suggestion. I have already done what you suggested and has made no difference. I continue to face the same problem of not showing on the iOS mobile device the list of payees.

Quicken Anja

Thank you for following up again, though I'm sorry to hear the issue persists.

Since the troubleshooting steps above failed to resolve this for you, at this point, it would be best for you to contact Quicken Support directly instead for further assistance and possible escalation if they see fit.

I apologize for any inconvenience! Thank you.