Incorrect number offered for bank of america direct connect
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aztomtree
Member ✭✭
Ever since the last update when updating my bank of america accounts I am only offered 1 telephone number to receive a code from BOA versus two. I have two cell number at BOA and both are registered with the bank. I have changed the priority at the bank of the two numbers and I am still only offered one by quicken and always the same number. I have reset the account in quicken and it still displays only one number in the pulldown menu and it is not the one I want to use
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To help the people at Quicken narrow things down, could I trouble you to show us a screen snapshot of the popup message, suitably redacted to not show any personal data.Unless I'm mistaken, this change will need to be coordinated between Quicken, Intuit as the download service provider and possibly BOA.
Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windowsPlease save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.
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I used to get two number to chose from using the pull down in the menu and now there is only one and it is not the one I want. I have both numbers in my BOA profile and have changed which one is primary as well as removing this number. I have to assume somewhere in my Quicken preferences I should be able to make the change. Also I have reset my account in online services in Quicken to no avail.0
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@aztomtree - you are not the first BOA customer who has had this issue. What I have learned is that it can take a month to get a phone number change updated on BOA's server. Please see the attached thread regarding this.
https://community.quicken.com/discussion/comment/20281811#Comment_20281811
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thanks for the link. I will keep an eye open and hope it fixes itself soon0
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