Why is Quicken so slow in entering transactions or updating them.

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jsholdstock
jsholdstock Unconfirmed, Member
Since the last updates Quicken has run so slow that it basically inoperable for me to use. It takes too much time to updated transactions or enter transactions. I've been using this program for over 12+years, but it might be time to say goodbye. It no longer is a great tool for me to use, when every time I try to use it I just get frustrated by how slow it is. It took my over an hour to enter 5 transactions. I've done everything that has been suggested (uninstall/re-install/validate file/etc). Even tried it on 2 different computers. Same problem. I purchased in March 2022, big mistake. Will NOT be renewing unless you can FIX this problem. I know I'm not the only one with this issue. It seems to be a BIG problem since your last updates.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Slow performance?

    Please provide more details about your Quicken data file.

    I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.

    What is the file size, in KB, as shown by Windows File Explorer?

    And I'd also like to see the "File Information" window  (See below)

    Is any cloud backup software (Dropbox, MS OneDrive, etc.) actively accessing your Quicken data file while Quicken is running?
    What is the complete path and file name of your Quicken data file  (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?

    How much total RAM do you have installed?
    How much of the available RAM is in use? Windows Task Manager will give you this information. 80% or higher?

    What version of Windows are you running?

     

    About file size and number of transactions:

    You can find out how many transactions you have in your data file by doing this:
    - Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
    If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.

    - File Information: Click Help in the Menu Bar. Shift+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
    The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF only.

    To attach the image here please review

    https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows

    https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac

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