How do I fix the payee name changing to N/A and the comments changing to N/A

Question

I've been using quicken since 2003. I am currently using quicken deluxe on a subscription basis. Since June 2022, many of my transaction are losing the payee and memo information and changing it to N/A. At first it was just a handful of transactions, but it is happening increasingly more now. If I open the file and change it, shutting down the program and reopening results in the payee info going back to N/A. I've validated and super validated the file twice now with no positive effect or change. This only seems to be the case on the windows program. When I look at the accounts in quicken online, the correct payee and memo are listed. I need help to solve this problem as I rarely use the online form since it is not as easy to use.

Sethy79 · Answer

> @q_lurker said:
 > While I also expect some data file corruption, I would be trying the File Validation process to try to get it corrected. I believe that has been successful for some users.

I've attempted to validate the file twice now. How many times would it take to fix?

Sethy79 · Answer

I do not have a previous back up. I made back up fumes when super validating the file, but I don't have anything from before that.

> @mshiggins said:
 > @Sethy79 
 > N/A showing up instead of account names, transaction payees, or memos is typically a sign of unrecoverable data corruption. Do you have backups from before the issue started occurring?

Sethy79 · Answer

I do not use transaction downloads. I input everything manually since the auto transactions usually are way off and I have to change the information anyway. It's happening primarily on my chase freedom cards account. I haven't seen it in any of the other accounts but the large majority of transactions are on the chase account.

> @"Quicken Jasmine" said:
 > Hello @Sethy79,
 > 
 > Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 
 > 
 > Could you please provide more clarification as to which financial institution you are experiencing this with? Also, are you downloading transactions using online banking or manually inputting transactions?
 > 
 > Looking forward to hearing your response!