Download issues - One Step Update vs individual Update Transactions

Question

None of my bank accounts or credit cards are downloading properly when I attempt to "Update transactions" thru desktop.  But if I go to each individual website and download to Quicken it works fine.  I have tried resetting and deactivating, but has not helped!

jwirth · Answer

I am using Version R42.21 Build 27.1.42.21
 Issue is with all my accounts (MidFlorida Credit Union, Trustco Bank, Capital One, Barclays, Lowe's, Home Depot).  When I do the One Step Update, it will sometimes bring in transactions.  When you hit Accept, it marks them as Cleared and not Reconciled.  So I open account website and check, and balances don't match.  Switched to downloading from website to clean up and correct balances.  Have been having this issue for awhile.  I called in recently.  I was using a VPN at the the time, and was told this might be the issue.  I deleted this program, but it is still acting up!!

Quicken Jasmine · Answer

Hello @jwirth,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue.

Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to Help > About Quicken. What financial institution(s) are you experiencing this issue with? What exactly is occurring when attempting to complete a One Step Update? Are you receiving any error codes or messages?

I am looking forward to hearing your response!