Download issues - One Step Update vs individual Update Transactions

jwirth
jwirth Quicken Windows Subscription Member
edited September 2022 in Download, Add/Update Accounts (Windows)
None of my bank accounts or credit cards are downloading properly when I attempt to "Update transactions" thru desktop. But if I go to each individual website and download to Quicken it works fine. I have tried resetting and deactivating, but has not helped!
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Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @jwirth, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Before I can further assist you, I require some more information. What version of Quicken are you running? You can see this by navigating to Help > About Quicken. What financial institution(s) are you experiencing this issue with? What exactly is occurring when attempting to complete a One Step Update? Are you receiving any error codes or messages?

    I am looking forward to hearing your response!

    -Quicken Jasmine

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  • jwirth
    jwirth Quicken Windows Subscription Member
    I am using Version R42.21 Build 27.1.42.21
    Issue is with all my accounts (MidFlorida Credit Union, Trustco Bank, Capital One, Barclays, Lowe's, Home Depot). When I do the One Step Update, it will sometimes bring in transactions. When you hit Accept, it marks them as Cleared and not Reconciled. So I open account website and check, and balances don't match. Switched to downloading from website to clean up and correct balances. Have been having this issue for awhile. I called in recently. I was using a VPN at the the time, and was told this might be the issue. I deleted this program, but it is still acting up!!
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