Account passwords gone; cannot add back

CGK1957
CGK1957 Member
Reconciled two accounts and had spurious entries dated 1900. Validated file, and reconciled with no problem. Now all online account passwords are gone. Added them back and clicked save, but when when Updating or Apply clicked new window says to add passwords that are visibly there.

Suggestions?

Comments

  • CGK1957
    CGK1957 Member
    Image
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @CGK1957,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue regarding your account passwords.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    I hope this helps!

    -Quicken Jasmine
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