Mobile Sync; Account won't go away in list

RustyRaven
RustyRaven Member ✭✭
I hid, closed, and finally deleted a "Quicken Loan" account. But it remains in my "Accounts enabled in mobile and web" list. Every sync also throws a pop-up window; "The referenced resource (blah blah) has been deleted." I suspect due to the orphaned account. What can I do to remove the account from the list?

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @RustyRaven

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Mobile application. 

    If you haven't already, I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 



    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.
    1. Sign out of your Quicken Mobile/Web app(s)
    2. On your desktop program go to Edit
    3. Preferences...
    4. Mobile & Web
    5. Make sure sync shows it's ON and click on Reset your cloud data 
    6. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    7. Wait for the sync reset to finish
    8. Navigate to the Mobile & Web dropdown menu 
    9. Select Cloud Sync to resync your data and to make sure no errors occur
    10. Wait for it to finish syncing 
    11. Sign back in on your Quicken Mobile/Web app(s)
    Once that is done, see if the issue still persists.

    Let me know how it goes!
    -Quicken Jasmine
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