Screen freezes when trying to activate online Chase services

bnewsome72

I have three Chase credit card accounts; two under my name and one under my wife's name. Quicken prompted me to update the connection for thetwo accounts under my name but did not for the account under my wife's name. I deactivated online services for the account under my wife's name, and now when I try to reactivate the services, the screen goes translucent gray and the program is unresponsive, and I have to terminate the program. I tried to validate and then super validate based on the post below but without success. Please help.

https://community.quicken.com/discussion/7915693/screen-freezes-when-i-try-to-activate-downloads-for-my-schwab-accounts?_ics=1660739238413&irclickid=~gGULHYfnpsM.Fwpng~92ZOKGxynoh~42VMLEBqmi-

Quicken Jared

bnewsome72 said:

I have three Chase credit card accounts; two under my name and one under my wife's name. Quicken prompted me to update the connection for thetwo accounts under my name but did not for the account under my wife's name. I deactivated online services for the account under my wife's name, and now when I try to reactivate the services, the screen goes translucent gray and the program is unresponsive, and I have to terminate the program. I tried to validate and then super validate based on the post below but without success. Please help.

https://community.quicken.com/discussion/7915693/screen-freezes-when-i-try-to-activate-downloads-for-my-schwab-accounts?_ics=1660739238413&irclickid=~gGULHYfnpsM.Fwpng~92ZOKGxynoh~42VMLEBqmi-

Hello @bnewsome72,  

I am sorry to hear about these issues with the gray screen after trying to reactivate your accounts. Thank you for seeking assistance here on the Quicken Community. 

First, have you enabled pop-ups in your browser when you are running through the steps listed in this Support Article? If you require more information about enabling pop-ups, you can consult the FAQ linked here.

I hope to hear back from you about your results. 

Thank you,

Quicken Jared