Ever since Quicken changed the process for Chase downloads, my Chase accounts are not getting update

hmurphjr55
hmurphjr55 Member ✭
edited September 2022 in Download, Add/Update Accounts (Windows)
Is there anything I can do to correct this? I have tried resetting the accounts but nothing changes.

Answers

  • vikingsail
    vikingsail Member ✭✭
    Try update now in the account actions area.
  • hmurphjr55
    hmurphjr55 Member ✭
    I tried that, no luck. I still don't get any new transactions downloaded.
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @hmurphjr55,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    We have received several reports about the issue you described above with no downloads. We are requesting that users experiencing these issues contact Quicken Support directly for further assistance as our support agents may need to reach out to our escalation teams in order to have this resolved.

    I apologize for any inconvenience! Thank you.
    -Quicken Anja
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