OnPoint Community Credit Union

knapp
knapp Member ✭✭
For the last couple of days, I've been getting the 403 error message when trying to update transactions from OnPoint Community Credit Union in Portland OR.

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    knapp said:
    For the last couple of days, I've been getting the 403 error message when trying to update transactions from On Point Community Credit Union in Portland OR.
    Hello @knapp

    I am sorry to hear about this problem with error messages and online banking services. Thank you for discussing this with us here on the Quicken Community. 

    First, is this error code an 'HTTP-403' error? I want to be clear about what code is being observed. Also, what do you see when you select the affected account from the Account List in the left-hand panel of the Quicken window, then navigate to the Settings menu denoted by the 'gear' icon in the lower right-hand corner of the screen, what do you see under the Downloads tab? Is a Connection Type listed, and if so, which one?

    I look forward to your answers. 

    Thank you,

    Quicken Jared
  • dwghtjhnsn
    dwghtjhnsn Member
    I have had the same problem since aug 11. Several calls to tech support at intuit and OnPoint have not resolved it.
  • dwghtjhnsn
    dwghtjhnsn Member
    Error is http-403, The left panel shows orange dots by every OnPoint account, The connection type is direct connect. I have reset the accounts, disconnected the accounts, started a new file (which works once),
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @dwghtjhnsn,

    Thank you for joining this thread to share that you are also experiencing this issue. 

    First, could you please provide which version of Quicken you currently have running?
    • Quicken > About Quicken
    To start with, I suggest deactivating the account(s) experiencing this error, removing the saved login credentials from the Keychain Access app, and then reactivating the accounts. However, before doing so, I do recommend saving a backup of your data file first (just in case). Then, please check and make sure you do not have any hidden accounts that may be connected to this financial institution.
    1. Go to the Accounts menu and choose Hide and Show Accounts
    2. Uncheck any accounts with this specific financial institution that are checked as hidden in Lists
    After that, please follow the troubleshooting instructions below.
    1. Open the account register and navigate to the Settings gear on the bottom-right corner
    2. Click on the Downloads tab
    3. Click Disconnect Account (if there are more than one account associated with this financial institution, please repeat steps 1 through 3 for each account)
    4. Quit Quicken
    5. Open Finder and navigate to Applications > Utilities > Keychain Access app
    6. On the left panel in the Keychain Access app, select Login and select Passwords at the top
    7. Search for the financial institution's name in the top-right search field and delete any entries found showing "Quicken password for [your financial institution username] at [financial institution name] "
    8. Quit the Keychain Access app and reopen Quicken
    9. Navigate to Accounts > New and choose the appropriate account type for the accounts that you previously deactivated 
    10. At the bottom of the window showing the list of the financial institutions, click on the "My bank is not listed" question mark icon, then click Update List
    11. Wait for the list to finish updating and " Updated: " displays the current date.
    12. Click the Show List button to continue
    13. Use the search field at the top of the list to find and select your financial institution and click Continue
    14. Follow the prompts to sign in using your login credentials associated with the financial institution
    15. If the accounts have been found successfully; use the dropdown menus to link each account to the appropriate account in Quicken
    Let me know how it goes!
    -Quicken Jasmine
  • dwghtjhnsn
    dwghtjhnsn Member
    Version 6.8.3 (Build 608.44884.100) and macOS 10.14.6

    Your list fixed the problem. Thanks!
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @dwghtjhnsn,

    You are very welcome, I am glad that we could reach a resolution. 

    Please do not hesitate to reach out with any further questions or concerns!
    -Quicken Jasmine
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