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Multiple E*Trade Accounts under 1 log on - Only 1 account downloads updates

DAKn2

I have one log in at E*Trade for both my IRA and Roth IRA accounts. Quicken Update (Windows subscription is up to date) only updates the IRA, nothing for the Roth.
I have tried manual forcing an update on just the Roth account; resetting; deleting and creating all over again; Direct Connects and Express Web Connect. In all cases the IRA account downloads everything, while the Roth is always blank.
Any ideas?

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Quicken Anja

Hello @DAKn2,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!

DAKn2

> @"Quicken Anja" said:
> Hello @DAKn2,
>
> Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.
>
> If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.* Navigate to Edit
> * Preferences...
> * Quicken ID & Cloud accounts
> * Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
> * Follow the prompts to Sign Out
> * Sign back in using your Quicken ID (email) and password
>
> Once that is done, see if the issue still continues to persist.
>
> I hope this helps!

I went to try what you outlined and surprisingly both accounts updated this morning with absolutely no changes on my part.

None the less - Thanks for the suggestion!

Quicken Anja

Thanks for the update! Glad to hear all is working now.