I Can not download transactions since Aug. 12, 2022

JamesKB

Quicken Deluxe version: R43.14 (Build 27.1.43.14
Financial Institution: U.S. Bank Internet Banking
Connection Method: Express Web Connect

Since Aug. 12, 2022 I can no longer download transactions. How do I fix this issue?

Quicken Anja

Hello @JamesKB,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Aside from being unable to download transactions, do you also happen to receive any specific error code(s) and/or message(s) that you could provide us with here, please?

Thank you!

Unknown

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Quicken Anja

Thank you for your response and for following up with additional details.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password 

Once that is done, see if the issue still continues to persist.

I hope this helps!

Unknown

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Quicken Anja

Thank you for following up!

Next, I suggest that you create a new (test) file to see if you experience the same issue in a new file as well. In doing so, we will be able to determine whether or not this is caused by an issue within your current data file.

Follow the steps below to create a test file:

1. Choose File menu > New Quicken File.
2. Select New Quicken File.
3. Click OK.
4. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to easily be able to tell it apart from your main file. Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.
5. Sign in with your Quicken ID (if prompted). If you are prompted to create a Quicken ID, click Sign In under the Create Account prompt. 
6. Select to not use Mobile (if prompted).
7. Click Add Account to try adding the account that you are experiencing issues with in your original file.

After adding accounts, see if you are experiencing the same problem in this test file. From there, you can then switch back to your original file. 

Follow the steps below to switch files:

1. Click the File menu.
2. Look near the bottom of the options list.
3. Select the data file you want to open. 

Quicken will list the most recently opened data files, with a checkmark next to the file you are currently viewing.

Let us know how it goes!

tskahill

New to this site. Have the same problem as the orig post. followed instructions above. New file procedure allowed download of account data. How do I proceed with orig file.

Quicken Anja

Hello @tskahill,

Thank you for reaching out to the Community and adding to this discussion as well as trying the test file.

Since the downloads worked fine in the test file, we ask that you please reach out to Quicken Support directly for further assistance with your original file and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

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