Chase conversion freezes quicken. Can't deactivate/reactivate

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KeithCal
KeithCal Member ✭✭
edited September 2022 in Errors and Troubleshooting (Windows)
The first time I was told to do the new Chase approach my screen turned light gray and froze. Control/alt/delete let me re open in the old chase/quicken link and all was well in the old connection. I just tried deactivate and can't reactivate, so now I dont get chase either the old or new way. I turned off pop up blocker in edge browser in case that helped. No luck. Any ideas?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @KeithCal, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link     here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you!

    -Quicken Jasmine

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