Crashing with Fidelity

srg727
srg727 Member ✭✭
edited September 2022 in Download, Add/Update Accounts (Windows)
Ever since the most recent update, when I open my Fidelity investment account, Quicken (Home, Business, Rental Property version for Windows) crashes. I have tried various things, such as validating the file, creating a file copy, and even uninstalling and reinstalling Quicken. Still crashes. I have als sent the requested files to Quicken on three occasions when the error box comes up on my Windows desktop after the crash. What's up with this? Any solutions? Seems like this may have come up before, earlier in 2022.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @srg727,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 
    -Quicken Jasmine
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