Chase error CC-501 after updating to EWC+ method

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MontanaKarl
MontanaKarl Member, Mac Beta Beta
edited September 2022 in Download, Add/Update Accounts (Windows)
Chase downloads were working fine.  Was prompted to switch to the new EWC+ connection method.  Logged into Chase, authorized, was sent back to Quicken to link the account.  All showed as successful, however since doing this every download for 3 days now produces a CC-501 error.

Is this a Chase/Quicken problem that I should just wait for them to resolve with the new EWC+ method?

Quicken user since 1990, MacBook Pro M2 Max on Ventura 13.6.5 • Windows 11

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @MontanaKarl,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if necessary. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you!

    -Quicken Jasmine

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