Where can I get help? Bank says problem is Quicken; Quicken says problem is Bank.

Borealis

I had to reload all of my accounts and download trasactions. On my list of accounts, My car loan and my mortgage loan appear under the "banking " line and are treated as credit cards. They :( :'( should appear appear under "property and debt" and be treated as loans. I spent literally hours on the phone with Quicken. I was told that the problem is with the bank. THe bank says it's not their problem, I should take it up with Quicken. Please help me straighten this out, or refer me to someone who can figure out how to correct it.

Quicken Jasmine

Hello @Borealis, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

Before I can further assist you, I require some more information. Could you please clarify which financial institution you are experiencing this with? Could you also please clarify the connection method with said financial institution? 

I am looking forward to hearing your response!

UKR

Just my 2cents' worth …
I would not bother attempting to activate any loan or mortgage account for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment. 
(Not discussing LOC or HELOC accounts here. They should be set up like credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018+
you can deactivate an online-connected loan account and regain full control over your transaction register.  However, you should still review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.