One Step update locks up Quicken

DebCom5
DebCom5 Member
For a week every time I do one step update, I get Quicken not responding close program or wait. I have updated Quicken, restarted my computer, and I still get the same thing. Any suggestions on what I can do to fix this would be great!

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @DebCom5,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

    However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

    Let us know how it goes!
    -Quicken Anja
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